Privacy Policy

1. Returns

a. Eligibility: Customers may request returns for any of the following reasons:
i. Received a damaged or defective item.
ii. Received the wrong item.
iii. Changed their mind or no longer want the item.

b. Timeframe: Customers must initiate a return request within 15 days from the date of purchase.

2. Conditions for Returns
a. Item Condition: Items must be returned in their original condition, unworn, with all tags, packaging, and labels intact.
b. Proof of Purchase: Customers are required to provide proof of purchase, such as an order confirmation or receipt.

3. Return Process
a. Request Procedure: Customers can initiate a return by contacting our customer support team at info@silverpalacejaipur.com or by using the dedicated return request form on our website.

b. Return Shipping:  The return shipping cost is the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.

4. Refunds
a. Refund Method:  Refunds will be issued through the original payment method, or customers may choose to receive store credit.
b. Processing Time:  Refunds are typically processed within 7 business days from the date we receive the returned item.

5. Exemptions

a. Non-Returnable Items: The following items are not eligible for returns:
– i. Personalized or customized jewelry.
– ii. Earrings (for hygiene reasons).

6. Damaged or Defective Items
a. Replacement: We will replace damaged or defective items at no additional cost to the customer. Customers should contact our customer support team for assistance.

7. Customer Responsibilities
a. Communication:  We encourage customers to promptly contact our customer support team for any issues or concerns related to their purchase.

8. Customer Satisfaction
a. Satisfaction Guarantee: We are committed to customer satisfaction. If you have any concerns, we are willing to work with you to find a suitable resolution.

9. Contact Information
a. For any inquiries regarding returns and refunds, please contact our customer support team at info@silverpalacejaipur.com